This Week's Articles

Current Card-Reward Winner? Gas
Gas-focused cards attract new clients and offer more to consumers

FHA Takes on Subprime, Alt-A Loans
Now shunned by private lenders, risky loans migrate to government agency

It’s Tough to Recoup Bill-Pay Costs
Boosting online marketing might be a better bet

Many Older Americans Face a Mortgage Crisis
They’re hit hard and have little time to recover value

Young Consumers Live in a Web 2.0 World
Internet options and wireless phones define the next generation of members

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In-Depth Report:
Sales and Service Culture

10/02/08

When it comes to excelling in member service and sales performance, advice often centers on changing “culture” at the credit union. We examine that change as it affects membership growth, deposit gathering, mortgage lending, and branch operations.

Auditing Your Sales Process is a Good Start Disengaged Employees Will Undermine Sales Initiatives Move Your Staff from Order Takers to Consultants Sales Leadership Strategies Now More Than Ever, Sales Important

Measuring Sales Performance at the Branch Sales Success Based on Hiring, Training, Tracking

Current Newsletter

October 6 - This issue contains:
Managing Defaults in Tough Times
Plenty of Room to Get 'Greener'
Credit Crunch for Small Businesses
Stay the Course in Auto Lending
Online Marketers' Top Challenges
Retirement-Savings Loans Up Sharply

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